Wear & Tear - Used Cars - We recondition every car to high standards. Since we sell used cars, there may be signs of general wear and tear, which is completely normal.
Mechanical & Safety Check - The technicians in our dedicated garage inspect the mechanical aspects of the car, from the oil levels to the condition of the brake pads. We also make sure that safety-related items, such as seat belts and airbags, are in full working order.
Tyre Standard - We make sure all our cars come with tyres that have a minimum tread depth of 2.5mm across, well above the legal limit.
Your car will come with either:
* A full-sized spare tyre * A temporary emergency tyre * An emergency tyre sealant kit or run-flat tyre, depending on the car's specifications.
Cars fitted with run-flat tyres don’t need a spare as they can travel around 50 miles with a puncture.
Service & MOT - We carry out an oil and filter change on every petrol, diesel and hybrid car with less than 2 months to go before its next service and before we list it for sale. We don’t service electric cars. All our cars come with a minimum of 6 months valid MOT, If your car is due for an MOT within the next 6 months, we give it an MOT inspection and a new certificate.
History check - We carry out a history check on every used car before it appears online on our partner sites and our website. We make sure that our cars don’t have outstanding finance and haven’t been imported from another country. We also check that they haven’t been written off by an insurance company and have never been recorded as scrapped. we also guarantee that they show the correct mileage history. If there are any issues we would mention them in the description.
Service History - We will always show service history for the cars that come with it, occasionally service records are missing or not officially stamped, but it may be possible for the new owner to get digital service records from the local dealership.
We would never intentionally sell a car that:
* Doesn’t have a valid MOT
* Has mileage discrepancies
* Doesn’t have road-legal tyres
* Has mechanical or electrical faults
* Doesn’t show the number of previous owners
* Has been in a major accident, stolen or scrapped
* Has been imported or exported
* Have issues identified by a car history check
* Has outstanding finance or insurance issues
Warranty - Making a maintenance request. If your vehicle needs maintenance under the Warranty, please contact the dedicated warranty provider where we have covered the warranty of your car, you must not arrange the maintenance until the warranty provider has authorised it. You can call us on 01784 542243 in case of any issue. Our phone lines are open seven days a week from 9 am to 7 pm.
What the 3 Months Warranty Covers - With our free 90-day warranty, you’ll be covered for all mechanical and electrical parts unless listed in the exclusions, as well as keys, turbochargers, infotainment, timing belts and casings.
What Isn’t Covered - The 90-day warranty doesn’t cover normal wear and tear to parts that should be replaced regularly, for example, tyres, fuel, filters, screen wash, coolant and oil. It also doesn’t cover any modifications that are added after the car has been purchased. For more details on the parts that are not covered please check the warranty booklet. You’ll need to make sure you follow the manufacturer’s recommendations on keeping your car serviced. Any repairs or replacements needed as a result of not servicing won’t be covered. If your car suffers any accidental or deliberate damage, this won’t be covered.
Extending Your Warranty - If you’d like to extend your warranty, just give our team a call at 01784 542243 to extend your warranty. We’ll talk you through the different options and help you find the one that’s right for you.
Our Return Policy
How to return a car?
Let us know by 5 pm on the 7th day after your handover.
Drop the car off for free or we can pick it up from your address for an additional charge depending on the distance from our dealership.
Book a pick-up within 14 days of receiving the car.
All refunds are processed within 48 hours after receiving the car and the money will be back in your account within 15-30 working days.
Just make sure that you're fully insured and don't drive over the 100-mile limit. If the car is driven over the 100-mile limit, every additional mile will cost £2 per mile.
To receive a full refund, the car must be returned in its original, unmodified condition without any damage or accidents and with relevant paperwork.
If the car has been in an accident or is damaged, there may be additional charges.
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